📄 Return & Refund Policy

This Return & Refund Policy governs returns, refunds and related processes for purchases made on www.silaialagii.com (“we”, “our”, “us”). Before placing an order, please review this policy carefully.

🧾 1. RETURN & REFUND DEFINITIONS

Return: Customer returns a delivered item for refund or exchange.
Refund: Reimbursement of payment to the original mode of payment.
Exchange: Replacement of an eligible product with another eligible product. 

📦 2. RETURN ELIGIBILITY

🔹 Eligible for Return / Exchange

• Ready-to-ship items that are damaged, defective, or incorrect must be reported within 48 hours of delivery. 
• Items must be:
  • Unworn, unused, unwashed
  • With original tags attached
  • In original packaging

❌ Not Eligible for Returns / Refunds

• Custom / Bridal / Made-to-Order items
• Sale or discounted items
• Orders shipped outside India
• Accessories, undergarments, or hygiene-sensitive products (if applicable)

⏱ 3. RETURN PROCESS

1. Report within 48 hours of delivery with photos showing the issue (damage, defect, wrong item). 
2. Our team will review your request and confirm eligibility.
3. If approved, you will receive instructions for return shipment (at your cost unless the item is defective/incorrect).
4. Once the item is received and quality-checked, we will process the refund or exchange.

💸 4. REFUND TERMS

• Refunds are not allowed on Custom / Bridal / Made-to-Order items.
• For eligible ready-to-ship items, refunds are processed after quality inspection.
• Refund Timeline: Once approved, refunds will be issued within 7–10 business days to the original mode of payment.
• Shipping and handling charges are non-refundable unless the return is due to our error (defect or wrong item). 

🔄 5. EXCHANGES

• Exchanges are allowed only for eligible defective or incorrect products.
• Size or style exchanges are subject to availability.
• Additional charges may apply for price differences.

🚚 6. RETURN SHIPPING COST

• For valid defective / wrong item returns, we will share details for return shipping.
• For other approved returns, return shipping cost is borne by the customer unless otherwise specified.

⚠️ 7. CANCELLATIONS

• Orders may be cancelled before dispatch.
• Once an order is shipped, it cannot be cancelled; it must be returned (if eligible) after delivery for refund/exchange as per policy.

📍 8. CUSTOMER RESPONSIBILITIES

• Provide accurate delivery and contact details at checkout.
• Inspect the product immediately at delivery and report issues within the specified timeframe.
• Ensure returned items match all return conditions.

📞 9. CONTACT US

If you have questions or need assistance with your return/refund request, contact:
📞 Phone / 9952309356

📌 LEGAL & DISCLOSURES

• This policy is guided by Indian Consumer Protection (E-Commerce) Rules, 2020, which require clear disclosure of return and refund terms to consumers. 
• Consumers are entitled to redressal under applicable Indian laws, including the Consumer Protection Act, 2019.